Students Grievance Redressal Cell

The SGRC deals with all the students’ grievances directly, which are related to the common problems at the University level both academic and administrative in nature. The SGRC shall receive the grievances through both online or offline modes.

Relevant grievances from the learners are being received from online mode through in which one of the segments is student portal. After registration with TNOU, the students can register their name with the help of enrolment number generated by the University. Once they register in the student portal, the learners can submit their grievance related to all academic support activities and the same is being resolved by the automation team of TNOU under the supervision of Student Registration and Evaluation Division within 15 (fifteen) days.

Grievances form has been developed and utilised in the information centre of Head Quarters (HQ). When the learners visit the HQ in person, the staff of Information Centre will attend the learners and issue the grievance form in which the learners will notify their grievances. The staff will send the form to the respective School / Division/ Office depending upon the nature of the grievance, otherwise it will be resolved using the available information within a day.

Thus, the aggrieved students shall submit their grievances through online or offline mode. The representation / letter bearing various issues from the aggrieved students, once brought to the notice of the Cell shall be prioritized based on urgency and importance. Depending upon the nature of the grievances it shall be brought to the knowledge of the respective School / Division / Office by forwarding the copy of representation / letter received from the students.

Once the particulars of resolved grievances is received from the concerned School / Division / Office, the same will be communicated to the respective students by the SGRC by e-mail / phone call / SMS / letter. In case of very difficult issues, the Cell shall brainstorm on the issues at hand, and come out with a time bound action plan, after carefully exploring all possible avenues for an optimum solution. By the way, the SGRC will resolve the students’ grievances within a maximum of 15 working days from the receipt of the grievance. Accordingly, the SGRC shall reach exhaustively to the students and shall coordinate with the students, provide them with solutions to suit the interest of the students and the University.

  • Decisions of the Academic Council / Board of Studies and other academic / administrative committees constituted by the University.
  • Decisions with regard to award of scholarships / fee concessions / awards / medals.
  • Decisions made by the University under the Discipline Rules and Misconduct.
  • Decisions of the competent authority on assessment and examination results.
  • Policy decisions of the University on any academic and administrative matters.